Returns

All products purchased on the website are www.barrio-obrero.com subject to the Law that regulates online commerce.

No product manipulated by the customer, torn or altered labels, misuse, breakage, use ... or if more than 14 calendar days have passed since receipt of the goods.

Once the returned product has been reviewed and verified that it meets all the conditions set out above, the exchange or refund of the money will be made less the actual shipping costs marked in official rates of Correos (www.correos.es)

A) IF YOU WANT TO CHANGE THE MATERIAL: first look on the web that there is indeed stock of what you want to change and notify us by mail of the material you want to reserve, lest it runs out while your package is coming. It doesn't have to be the same amount what you change; We will settle accounts if it costs more or less money than what you return. Also if you want you can take advantage of the shipping costs to order more things. Then send the material by certified mail (it is safer and you can claim it to the post office in case you do not reach us) to this address:

Distri Barrio Obrero

P.O. Box 34.184 - 08080

Barcelona

(send by CERTIFIED MAIL but in the cheapest way, which in Correos will inform you according to the weight of the package, which will either go by registered letter or by blue package. Do not send by express mail because it will cost you dearly and we only go one day a week to the post office box) DO NOT SEND IT WITHOUT CERTIFYING BECAUSE IT ALMOST CERTAINLY DOES NOT ARRIVE AND YOU WILL NOT BE ABLE TO CLAIM ANYTHING TO CORREOS, AND IT HAS NO WAY TO FOLLOW UP BY NOT BEING CERTIFIED.

REMEMBER THAT NOTHING CAN BE RETURNED WITH THE LABEL TORN OFF... AND IF YOU HAVE TO SEND BOOTS, FOR EXAMPLE, PACK THE BOX WITH PAPER OR A GARBAGE BAG ITSELF, DO NOT PUT THE SEAL ON THE BOX DIRECTLY.

Inside indicate in a sheet all your data; Full name, full address, contact telephone number and email if you have. And a clear explanation of the material for which you want to change it.

To receive the changed material again, you can make the payment of the shipping costs in advance to receive it at home, or cash on delivery to pick up at the Post Office and pay the expenses there. Keep in mind that the shipping costs against reimbursement are higher than paying in advance, since it carries the addition of the refund.

Once your material arrives (think that it has to take a maximum of one week since you send it) we will inform you that we have received it. Otherwise, ask us if we have indeed received it, since if it has not arrived you would have to claim it to the post office. That is why it is important that you keep the shipping receipt.

If you do not understand something, do not hesitate to contact by mail. 

B) IF YOU WANT US TO PAY YOU FOR THE MATERIAL: Send the material by CERTIFIED MAIL (or it will not reach us and you will not be able to claim anything from Correos) to this address:

Distri Barrio Obrero

P.O. Box 34.184 - 08080

Barcelona

DO NOT SEND IT WITHOUT CERTIFICATION BECAUSE IT ALMOST CERTAINLY DOES NOT ARRIVE AND YOU WILL NOT BE ABLE TO CLAIM ANYTHING TO CORREOS, AND IT HAS NO WAY TO FOLLOW UP AS IT IS NOT CERTIFIED. Inside you put a sheet indicating all your contact information in case there are problems: full name, full address, telephone and mail if you have.

The payment of the refund will be made by the same method that you made the payment of the order, if you made the payment cash on delivery indicate on the sheet next to your data a Bizum number or current account number along with the IBAN where to make the payment, indicating name and surname of the account holder and the name of the bank or cashier.

In case of returning everything: The gifts sent would have to be returned, except the posters, flyers and stickers that you can keep them. 

In case of returning only a part: you have to look at that by subtracting the returned material from the initial order, you can still keep the gift for the amount of the material you keep, otherwise you would have to return it too. The actual shipping costs of returning the product (marked in official postal rate) would have to be borne by you. 

In case your Bank / Caja charges commissions for depositing money in your account if you are not a client, we will have to subtract from the payment the commission of your Bank / Caja (ask your branch if they charge NO clients for entering the account).

REMEMBER THAT NOTHING CAN BE RETURNED WITH THE LABEL TORN OFF... AND IF YOU HAVE TO SEND BOOTS, FOR EXAMPLE, PACK THE BOX WITH PAPER OR A GARBAGE BAG ITSELF, DO NOT PUT THE SEAL ON THE BOX DIRECTLY. Logically not all products have a label, but we already know what garments they wear and no return of these items with the label torn off will be accepted.

Once your material arrives (think that it has to take a maximum of 7 working days since you send it to us) we will inform you that we have received it. Otherwise, ask us if we have indeed received it, since if it has not arrived you would have to claim it to the post office. That is why it is important that you keep the receipt of emails when sending us the material.

If when discounting the material you want to return from your initial order, it no longer exceeds 150 euros, when making the payment we will have to deduct the cost of the fixed shipping costs that marks the web, since you did not pay them initially in your order to benefit from the free fixed shipping costs when exceeding 150 euros material.

It takes a maximum of 10 working days from receipt of the material to make the payment with the return.

If you do not understand something, do not hesitate to contact by mail.